FAQ
You will find answers to the most frequently asked questions, conveniently divided by topic.
1
If you have just received a package
How should I open the package I receive?
No matter how carefully the plants are packaged, it is always best to do things delicately: cut the tape so that the lid can lift in its entirety and then slowly remove the packaging material; you can then remove the plants from the cardboard.
If you bought thorny plants, you will find a writing on the box that says “THORNS”. In that case, we invite you to open the package and remove the packaging with extreme care to avoid scratches.
2
Technical advice
How should I treat my plants once I receive them?
Since the plants have been in the dark for a few days, we recommend not exposing them directly to the sun, but letting them gradually get used to the light for 2 or 3 days.
If there is packaging material wrapping them, it must be removed before planting the plants.
If you have purchased potted seedlings, repot or plant them as soon as possible! In the event that you can't do it right away, click here and you will find a tutorial on what to do.
How often should I water my plants?
There is no precise rule on how much water you need to give a plant: there are many factors at play, such as the type of soil, exposure, climate, etc.
In general, potted plants will need more water than those in the ground.
Don't water if the soil is already wet! It is best to do this only when the soil begins to dry on the surface.
In any case, we must always look carefully at our plants: with a little sensitivity we will be able to understand what they want.
3
Packaging and shipping
What are the preparation times for an order?
Our preparation times once the order has been correctly received are approximately 5 working days.
How do you package the plants before shipping them?
Alveoli
When the plants are well freed (i.e. when the roots have incorporated all the earth), we remove them from the tray, wet the bread with earth and then insert it into a plastic bag which will avoid dehydration during transport.
Vases
We wet the earth and pack the entire pot with plastic, leaving the foot of the plant and its entire length free.
Large vases
Some large pots will have the same packing method described above, but depending on the size of the pot, the length of the plant or its weight, we may decide to ship it in what we call a "hut"; this packaging technique consists in fixing bamboo canes vertically on the external body of the vase, holding them together with other pieces of cane placed horizontally, in such a way as to create a sort of cage, which will then be covered with transparent extensible tape (in summer, to prevent the plant from suffering, we use the perforated extensible).
Bare roots
Gently place the roots in loose soil and wrap everything in a little plastic.
Aside from the shed, all the packaged plants are then placed in cardboard boxes filled with paper, Styrofoam and plastic.
How do you package the seeds before shipping them?
The seeds are counted and placed in plastic bags.
For seeds that require it, before placing them in the plastic bag, we wrap them in a damp handkerchief.
The name and quantity of seeds purchased will be specified on each sachet.
If you purchase more than one lot of the same seed, we will put them all in a single sachet by writing N of lots x N of seeds in the lot (e.g. “ Acacia dealbata - 2 x 20 seeds ”)
How do you handle combined shipping of plants and seeds?
If you buy both plants and seeds in one order, we will put everything in the same shipment; you will find the seeds in an envelope with the writing "SEEDS" placed inside the box also containing the plants.
If the envelope is not immediately visible when opening the package, please carefully search through the packaging material before throwing the package away.
What means of transport do you use for shipments?
The mode of transport used will depend on the size of your order:
- For small and medium-sized plant orders, we rely on express delivery services such as GLS or DHL;
- For very large plant orders, we rely on logistics services on pallets or boxes;
- For seed orders, we use the non-traceable ordinary mail service of Poste Italiane or, if you select it during the purchase phase , shipping with GLS courier (recommended choice). International customers will also be able to choose Poste Italiane's traceable registered mail service.
Can I place an order for a gift?
If you need to gift the products you are purchasing to a loved one, please let us know!
You can leave us a message to include in the package by writing it in the notes during check-out.
4
Glossary
What is a forestry socket?
By "forestry socket" we mean a perforated tray, with a variable number of holes, where plants are sown or transplanted.
The structure of these alveoli allows good drainage and the formation of an excellent quality root system, rich in secondary roots, which forms a very compact cake of earth.
Furthermore, the internal vertical grooves prevent the taproot and other secondary roots from wrapping, increasing the formation of capillaries.
The alveoli are also equipped with a hole at their base, which allows the aerial pruning of the roots, a technique that promotes better development of the plant.
Plants grown in these containers do not undergo stress when planting or transplanting and will take root very well in your garden.
When you receive your seedlings, you will only have to plant them, without breaking the earth.
Here we explain why you should choose a forestry plant!
What does Pre-Bonsai mean?
This term refers to any species that can be cultivated both as a normal habit and as a bonsai.
Almost all plants can be grown as bonsai, having the ability to adapt their growth to the size of the available space.
If you want your pre-bonsai plant to grow to its natural size, all you have to do is plant it normally in the ground or in a pot.
If, however, you want your pre-bonsai plant to grow smaller in size, you will have to make use of the bonsai techniques necessary for it to adopt that habit; In fact, the plants have not undergone any type of modification in our nursery.
5
Characteristics of plants
How faithful are the plant heights indicated in the product descriptions?
The height of our plants is measured once a year, around mid-autumn (when the plant will go dormant and/or have very little growth activity).
The measurements indicated therefore may not perfectly correspond to the current state of the product, but we do our best to give you the most precise idea of what the plant you purchase will look like.
Is the product photo exactly the same as the plant I will receive?
No, the photos are indicative of the product we will ship to you, but you are not purchasing the plant that was used to take the photograph.
Can I ask you for a photo of the plant I will receive?
We apologize in advance, but for logistical reasons we do not provide this service. We will strive to always choose the most beautiful plant available in the lot.
Why does my plant look dry?
Depending on when you purchase a plant, it may be in its "winter dress"; following their natural cycle, in winter many plants go dormant and lose all their leaves, and then resume vegetation around spring and grow new foliage. These plants are called " deciduous " or " deciduous ".
In the product description, it is specified whether the plant belongs to this category or not, furthermore among the images in the photo gallery of the advertisement, you may find one in pixel art that shows the product as it would be in the winter period.
So don't worry if the plant we sent you seems to be just a dry twig: be patient and after spring you will be able to enjoy its beauty!
Why hasn't my "rubra" plant turned red?
The color of the foliage is not always stable: it varies based on the phenological phase (stage of the life cycle, induced by seasonal mutation), environmental conditions, positioning with respect to the Sun and other possible factors.
6
For problems after delivery
How soon can I file a problem with my order?
If you have encountered any problems with the order you received, please let us know immediately.
The maximum time within which we accept complaints is:
- 3 days for problems related to the state and health of plants;
- 14 days for problems such as missing items.
What can I do if the plant arrives damaged?
If you receive the package and upon opening it you realize that the items you purchased are damaged or do not conform to the advertisement, contact us within 3 days and send us a photograph of the damage! We will make an assessment on the documentation provided and, where necessary, we will agree together on a refund (partial or full) or a reshipment.
However, if the courier contacts you to inform you of an unconditioned (damaged) package, please accept it and contact us !
As soon as you receive it, send us all the photos of the damage in question and, where necessary, we will agree together on a refund (partial or full) or a reshipment.
What can I do if some products are missing from the package I received?
If you notice that we forgot to include something in the package you received that we instead marked as shipped, let us know as soon as possible!
We also ask you to kindly send us a photo of what you received.
We accept complaints for this issue up to 14 days after receipt of the shipment.